These Terms and Conditions govern the provision of services by A STAR Clinic (referred to as "the Clinic," "we," "our," or "us") to any client ("you," "your") in accordance with our Health Service Policy. By confirming a booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1.1 Appointments at A STAR Clinic may be booked through our website or directly with the Clinic. Confirmation of your appointment, in accordance with our Health Service Policy, includes agreement on the services, date, time, and location.
1.2 To secure your appointment, a non-refundable deposit is required at the time of booking, as outlined in our Terms and Conditions.
1.3 Please note that late arrival may result in a reduced treatment time; however, the full session fee will remain payable regardless of the session length.
2.1 Client Cancellations
2.1.1 According to the Health Service Policy of A STAR Clinic, if notice of cancellation is provided more than 24 hours prior to the scheduled appointment, no cancellation fee will be charged, and the appointment may be rescheduled.
2.1.2 If notice is given less than 24 hours in advance, the deposit will be forfeited, and additional charges may apply at the Clinic's discretion as outlined in our Terms and Conditions.
2.2 Clinic Cancellations
A STAR Clinic reserves the right to cancel or reschedule appointments under the following circumstances:
2.2.1 With a minimum of 24 hours' notice due to operational reasons, in accordance with our Health Service Policy.
2.2.2 Without prior notice in cases of therapist illness, emergencies, or unforeseen circumstances beyond our control.
2.2.3 If the client is deemed to be under the influence of alcohol or recreational drugs per our Terms and Conditions.
The Clinic will make reasonable efforts to reschedule the appointment at the earliest opportunity.
3.1 A STAR Clinic accepts payment via cash, debit/credit card, or bank transfer as part of our Health Service Policy.
3.2 According to our Terms and Conditions, all fees must be settled in full on the day of the appointment.
3.3 The Clinic reserves the right to decline future bookings if outstanding balances remain unpaid, as stipulated in our Health Service Policy.
4.1 Disclosure of Information: Clients must provide accurate and complete information regarding their medical history and current health status prior to treatment at A STAR Clinic. Failure to disclose such information may render treatment unsuitable or unsafe according to our Health Service Policy.
4.2 Liability Exclusions:
A STAR Clinic shall not be held liable for:
4.2.1 Loss, theft, or damage to personal belongings during your visit.
4.2.2 Adverse outcomes resulting from the client's failure to disclose relevant medical information, as outlined in our Terms and Conditions.
4.2.3 Normal and expected aftereffects of treatment, including but not limited to muscle soreness, bruising, or temporary skin discolouration.
4.3 Nothing in these Terms excludes or limits liability that cannot be lawfully excluded under applicable consumer protection legislation.
5.1 At A STAR Clinic, clients under the age of 18 must be accompanied by a parent, guardian, or responsible adult at all times, in accordance with our Health Service Policy. 5.2 Prior to any treatment being carried out, written or verbal consent must be provided by the accompanying adult, as outlined in our Terms and Conditions.
6.1 A STAR Clinic is dedicated to upholding a high standard of service as outlined in our Health Service Policy. If you wish to raise a complaint, please submit it in writing to admin@astarclinic.co.uk, as detailed in our Terms and Conditions.
6.2 We will acknowledge the receipt of your complaint and ensure to provide a response within a reasonable timeframe.
7.1 A STAR Clinic reserves the right to amend or update these Terms and Conditions at any time.
7.2 The most recent version of the Health Service Policy and Terms will always be available on our website and shall apply to all bookings made after the date of publication.